Job Description

The Shop Manager plays a critical role in ensuring the efficient management, staging, and distribution of parts for our garage, located in Norfolk, MA. This position is responsible for maintaining accurate inventory, coordinating parts flow, supporting dispatch, and ensuring technicians have the right parts at the right time to complete daily service work without delays. The Shop Manager is a lead and is expected to take ownership of the parts process from receipt through staging, tracking, returns, and organization. Success in this role means keeping the shop prepared, minimizing downtime for technicians, and proactively communicating before issues impact operations.

Key Responsibilities

• Receive all incoming parts immediately and verify them against repair orders, tickets, or related documentation.
• Stage all parts as soon as they are received, whether the related job is currently scheduled or not.
• Review the Work Needs to Schedule folder daily, pull and stage all necessary parts, and assume each job may be placed on the next day’s schedule.
• Review and monitor the Parts Ordered folder daily and, when parts are in stock, pull them, label them with the appropriate RO and unit number, and stage them immediately.
• Manage and maintain accurate inventory records, including stock counts, restocking, storage organization, and timely replenishment.
• Perform regular inventory audits and troubleshoot discrepancies to ensure inventory accuracy and control.
• Use inventory and shop management software to track parts movement and maintain organized records.
• Prepare and fully stage all scheduled jobs for the following day before the end of each shift, ensuring accuracy and completeness with the goal of zero technician delays.
• Communicate with technicians and dispatch to prioritize urgent parts needs and delivery schedules
• Ensure proper handling, labeling, and transport of parts to prevent damage, loss, or delays.
• Track and process all cores and returns, including batteries, warranty parts, and vendor returns, so credits do not remain outstanding.
• Track all seatbelt cores and, once three are collected, contact Kandace immediately for a return label and ship them out without delay.
• Maintain cleanliness and organization of the parts area daily, including disposing of garbage and resetting the workspace at the end of each day.
• Handle multiple tasks in a fast-paced environment while supporting the overall operational flow of the garage.
• Support dispatch with light administrative and coordination tasks as needed.

Minimum Qualifications

• 1+ year of experience in a similar role, preferably in automotive parts, delivery, inventory, or fleet operations.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with fleet service operations or auto/truck parts is preferred.
• Proficiency with inventory software; familiarity with Shop Monkey is a significant advantage.

Skills

• Exceptional organizational and multitasking skills in a high-pressure environment.
• Strong understanding of automotive repair processes, especially for Mercedes, Ford, Ram, and Chevy vehicles.
• Strong attention to detail with the ability to accurately verify, label, stage, and track parts.
• Proactive communicator who identifies and escalates issues before they impact workflow.
• Reliable, punctual, and able to work independently.

Licenses

• Valid driver’s license and reliable transportation required.

Physical Requirements

• Ability to reach below and above shoulder level to retrieve and handle parts.
• Ability to lift up to 50 lbs and perform physical tasks as needed.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, and snow, when servicing vehicles onsite.

Benefits

• 401(k)
• Paid sick time
• Paid time off

Compensation details: 50000-85000 Yearly Salary

PI95b06e5be219-30492-40220918

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