Required Skills & Experience
-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).
-Experience managing high‑volume ticket queues.
-Experience using Zendesk or similar CRM platforms.
Nice to Have Skills & Experience
-Interest in cryptocurrency or blockchain
Job Description
Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.
Core Support Operations:
-Manage approximately 40 email tickets per day
-Provide clear, timely, and accurate responses through Zendesk.
-Handle general inquiries related to the platform and user accounts.
Fraud, Safety, and Risk Support:
-Investigate account restrictions, fraud activity, and suspicious crypto transfers.
-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).
-Gather details to support fraud claims and escalation workflows.
-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.
Financial Operations
-Support FIAT‑related issues including:
• Bank transfers
• Troubleshooting linked bank accounts
• Understanding deposit/withdrawal flows
-Provide foundational support for crypto transfers; crypto knowledge is a major plus.
Quality & Collaboration
-Participate in the QA program to maintain high service standards.
-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.
-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.
2nd and 3rd shift available
This is a 6-month contract-to-hire position with an hourly rate of $28-$30/hr, depending upon qualifications and shift preference.
...We are currently seeking an experienced and talented Mechanic to join our dynamic team. In this position, you will be responsible for constructing, maintaining and repairing all machinery and vehicles. Your duties will include monitoring inventory, inspecting vehicles...
Art Teacher Wanted Shenzhen Secondary School About the School Shenzhen Secondary School is a well-established public secondary school located in Shenzhen, one of China's most dynamic and innovative cities. We are committed to providing a well-rounded education that...
...doing right by the people you serve, we want to hear from you! Compensation: $35 - $48 hourly Responsibilities: Give legal assistance at family settlement meetings and mediation so that disputes can be settled without going to court Create legal pleadings,...
...Position Summary The Farm Produce Delivery Truck Driver is responsible for safely transporting fresh farm products from the farm to customers, distributors, markets, and partner locations. This role ensures timely deliveries, accurate order handling, proper refrigeration...
...Disney, Netflix, NBC Universal, Paramount, Facebook, Sony, and HBO, among others. Our Services: Dubbing, subtitling and captioning, audio description, metadata localization, artwork localization and media processing. ZOO Digitals state of the art technology...