Job Description

Customer Service Representative

We’re looking for an Onsite - Customer Service Representative for our client. If you have 2 -5 years of experience in CSR supports customers with orders, ship dates, expedite requests, complaints and questions then this is a great opportunity to develop your career with a company known for excellence.

What You'll Do

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Provide quality customer support by handling incoming customer inquiries (90% email, 10% calls)in an effective and courteous manner.
• Assist customers with orders, shipping dates, expedite requests, complaints and questions. Provide the necessary follow-up to ensure that all customer inquiries, questions and complaints are resolved in a timely and satisfactory manner, both on the phone and through written correspondence.
• Ensure the proper creation and timely handling of all Customer Service paperwork such as sales orders, return goods authorizations, credit/debit memo requests, etc.
• Resolve product and/or service complaints by understanding and clarifying the customer's complaint, helping the customer to determine the cause of the problem, selecting the best solution to resolve the issue and following up to ensure effective resolution.
• Learn company products, applications, policies and procedures as needed to support customers.
• Ensure that all customer service-related paperwork is maintained in neat, accurate and easily accessible files.
• Provide inside sales support, including identifying leads for District Sales Managers
• Demonstrate collaborative, cross-functional support with value and respect for all employees.

What You Bring

• Bachelor’s degree in business or related field.
• Five (5) years’ experience in Customer Support, Customer Service operations or Technical Support.
• Excellent written and oral communications skills.
• High level of customer focus and ability to maintain a positive attitude.
• Knowledge of call center practices and processes.
• Ability to learn Oracle and Salesforce.com.
• Detail Oriented and well organized.
• Ability to maintain a professional demeanor at all times with customers and coworkers.
• Fully proficient in MS Office applications (Excel, Word, PPT).

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

Location: Cincinnati, Oh - Onsite

Pay: $19 - $20/hr

Apply now to take the next step in your Customer Service Representative career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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