Virtual Customer Service Representative Job at Extract Wellness, Tulsa, OK

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  • Extract Wellness
  • Tulsa, OK

Job Description

Job Description

Job Responsibilities:

  • Assist customers via phone email and chat to provide product information resolve issues and answer queries related to hemp-based CBD products
  • Handle customer inquiries in a professional and timely manner
  • Process orders returns and exchanges efficiently
  • Maintain customer records and ensure accurate documentation
  • Collaborate with the sales and marketing team to promote new products and offers
  • Stay up-to-date on product knowledge and industry trends

Essential Qualifications:

  • Excellent communication skills both verbal and written
  • Strong customer service orientation and problem-solving abilities
  • Ability to multitask prioritize and manage time effectively
  • Familiarity with CRM systems and order processing software
  • High school diploma or equivalent

Desired Experience:

  • At least 1-2 years of experience in customer service or a related field
  • Prior experience in a virtual customer service role preferred

Salary & Benefits:

The salary for this position will be based on experience and qualifications. Extract Wellness offers competitive compensation packages including benefits such as health insurance paid time off and product discounts.

Job Tags

Full time

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