Job Description

Senior Program Manager – Retail & Operations

Location: Remote (** Bay Area candidates only**)

Pay Rate: $104/hour

Duration: 6-month assignment

Full- time : M-F

**Please note: Only accepting applicants in the Bay Area.

About the Role

We are seeking a strategic, business-focused Program Manager to support retail business planning and execution for Small & Medium Business (SMB) initiatives. This is a non-technical, strategy & operations–driven role focused on driving alignment, building scalable processes, and supporting leadership decision-making across a complex retail organization.

This individual will operate at a high level of independence, partnering cross-functionally with business, field, and leadership teams to ensure initiatives are executed effectively and aligned to broader business goals.

Key Responsibilities

• Lead end-to-end program management across strategic retail initiatives, including planning, execution, tracking, and delivery
• Drive retail SMB program integration , building scalable frameworks, workflows, and operating models
• Facilitate cross-functional alignment across business, retail, field, and technical teams
• Run structured weekly working sessions, business reviews, and leadership updates , ensuring clear action items and follow-ups
• Develop executive-level presentations, business cases, and reporting materials to support decision-making
• Own and maintain program documentation , trackers, dashboards, and communications with a high level of accuracy
• Identify and manage risks, dependencies, and program timelines , proactively driving resolution
• Support program budgeting, forecasting, and resource planning activities
• Use data and insights to build compelling narratives and influence stakeholders
• Act as a central point of coordination for urgent, high-priority business requests
• Partner with field teams to ensure execution consistency across retail environments

Required Qualifications

• 7+ years of experience in program management, business operations, or management consulting
• Experience working within large, global, highly matrixed organizations
• Background in retail, eCommerce, or customer-facing business environments
• Experience working with field sales or retail store operations teams
• Experience supporting Small & Medium Business (SMB) programs or initiatives
• Proven experience leading complex, cross-functional programs within large, matrixed organizations
• Strong background in strategy, business operations, or retail program execution (non-technical focus)
• Familiarity with program management tools (e.g., Smartsheet, Asana, Airtable, or similar)
• Demonstrated ability to influence senior stakeholders and drive alignment across diverse teams
• Experience building and managing program plans, timelines, trackers, and documentation with strong attention to detail
• Strong experience developing executive presentations, business cases, and leadership communications
• Experience managing program risks, dependencies, and competing priorities in fast-paced environments
• Ability to translate data into insights and actionable recommendations
• Experience supporting program budgets, forecasting, and resource planning
• Strong proficiency in Excel, PowerPoint, and data analysis/reporting tools
• Prior experience in management consulting or strategy roles

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