Job Description

How you move is why we’re here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $32.78 - $37.07. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

YEARS OF EXPERIENCE REQUIRED

Minimum one year in a customer service or any related work/school environment where productivity and critical thinking is required. 18-hour mandatory security class, coupled with additional 16 hour security class within first three months of employment (if not already completed at time of hire).

YEARS OF EXPERIENCE PREFERRED

Law enforcement or hospital security experience highly desirable 3 Ability to communicate with people at all levels, be culturally competent and demonstrate good judgment and critical thinking. Ability to write reports and perform basic data entry.

PHYSICAL WORKING CONDITIONS

Intermittent physical exertion Sitting or standing in the same location, as well as the ability to react quickly and/or physically exert as urgent/emergent situations warrant - such as responding to emergencies, walking/running, assisting patients in/out of cars and wheelchairs, climbing stairs and lifting material or equipment of heavy weight (50 lbs. or more) Examples: traversing the hospital campus to perform security checks, escorting patients/visitors/staff, and assisting with evacuation of patients using Emergency Management Equipment.

ENVIRONMENTAL WORKING CONDITIONS

Regular exposure to moderate physical discomfort Located in an environment with regular exposure to moderate physical discomfort from fumes or odors, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers.

HAZARDS OSHA

Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
• Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards/Expectations of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
• Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

EDUCATION REQUIRED

8-hour mandatory security class, coupled with additional 16 hour security class within first three months of employment (if not already completed at time of hire). High School Diploma or equivalent (G. E. D.), may include specialized or vocational courses

EDUCATION PREFERRED

CERTIFICATIONS/LICENSURE REQUIRED

NYS Security Guard License and NYC Fire Guard License

CERTIFICATIONS/LICENSURE PREFERRED

Current NYS Driver's License desirable New York

SKILLS REQUIRED

SKILLS PREFERRED

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

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