Job Description

Job Title: SAP Basis Lead Consultant
Location: Newtown Square, PA- Onsite

12 months contract

Experience: 12 15+ Years

Role Overview

We are seeking an experienced Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment.

This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams.

Key Responsibilities:

Service Delivery & Operations

• Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI).

• Act as the first point of escalation for all technical delivery issues.

• Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.

• Oversee shift rotations and ensure seamless handovers across global teams.

• Identify delivery risks and create mitigation or response plans.

Technical Leadership

• Guide and mentor teams in Basis, Security, and Data Growth areas.

• Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.

• Drive RCA-based problem-solving for recurring issues.

• Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.

Reporting & Governance

• Prepare and review:

  • Monthly Service Performance Reports

  • Weekly Issue Trackers & Open Items

  • Monthly Continuous Improvement Reports

• Publish SLA, KPI, and performance insights for leadership and customer stakeholders.

• Maintain quality assurance for all deliverables, documentation, and service components.

Tools, Process & Innovation

• Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools .

• Promote the adoption of AI-based automations , process improvements, and service optimization initiatives.

• Ensure robust governance, compliance, and standardization across delivery processes.

Customer Management

• Engage actively in customer calls, consultations, and technical discussions.

• Handle complex customer interactions with maturity and clarity.

• Provide customer pulse, identify focus areas, and recommend improvements to leadership.

Technical & Functional Skills

• Expert-level Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).

• Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.

• Deep understanding of large-scale and multi-customer SAP landscapes.

• Strong analytical, troubleshooting, and problem-solving abilities.

Soft Skills

• Excellent verbal and written communication skills for global stakeholder interactions.

• Strong people management, mentoring, and team coordination abilities.

• Proactive, innovative mindset with focus on continuous improvement.

Qualifications

• Bachelor's degree in computer science, Engineering, Information Systems, or related field.

• 10 15+ years of Basis experience , including leadership roles in global environments.

• SAP Basis certification and ITIL

• Proven experience leading teams of 10+ consultants in multi-customer delivery models.

Job Tags

Similar Jobs