Duration : 12+ Months
The Role
The Operations Technician II, should have a strong understanding of Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), and TCP/IP (routers/higher-layer protocols. Performs tasks associated with the maintenance and installation of company voice network service customers. With a strong understanding of telecommunications, the Operations Technician II will be responsible for troubleshooting, managing and correcting customer service issues. Training more junior Tech level personnel and have a working knowledge of UNIX and Windows operating systems are expected.
The Main Responsibilities
What We Look For in a Candidate
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