Job Description
General Responsibilities
Always maintains visibility with team members and has an approachable demeanor.
Assures that all HR services are delivered to the team members in accordance with the Company expectations.
Supports and partners with the onboard HR team and works together to resolve and escalate any issues or concerns.
Effectively implements any new HR Policies, company initiatives or other applicable internal or external HR related requirements.
Oversees and follows up with department heads on any T&A concerns and discrepancies as elevated by HR team.
Oversees and assists the HR team with embarkation and disembarkation tasks.
Assists in any port or various authority inspections and conducts all onboard HR audits as required/applicable.
Produces timely reports as needed.
Attends shipboard meetings as required.
Employee Relations
Effectively consults with employees at all levels through listening objectively and providing solutions that support positive business results.
Efficiently and confidentially manages employee relations, harassment and discrimination allegations, and conducts prompt and thorough investigations, in conjunction with the onboard Security Officer, as appropriate.
Liaises with HOD’s and Medical team for escalated and high-risk situations.
Acts as a shipboard liaison between team members, officers, management, Fleet HR and the wider shoreside HR team on employee relations issues.
Promptly escalates HR related concerns as required to the Captain and shoreside HR team.
Utilizes conflict resolution tools and mediates for win-win solutions.
Facilitates new-hire surveys and exit interviews; takes appropriate action to resolve any shipboard or other related issues raised as necessary.
Performance management, promotions/succession plan and disciplinary rules and procedures
Oversees appraisal and rating card process and addresses any concerns as needed.
Works with onboard team to coach management and team as needed and collaborates with LDM to implement any training/coaching as appropriate.
HRM oversees the succession plan process and closely collaborates with onboard leadership and shoreside teams to ensure that appropriate training for candidates on succession plan is implemented by LDM
Facilitates onboard investigations with Captain and Security, prepares the Investigation summary report and provides next steps suggestions.
Works collaboratively with all levels of management to consistently improve business results and meet business objectives through following the Company's disciplinary rules and procedures.
Provides clear and concise guidance with development, delivery, and follow-up of performance improvement plans and appraisal evaluations.
Training
Oversees HR department training onboard and assures compliance is adhered to, as well as onboard management and team member requirements are met though collaborating with LDM on any expressed shipboard needs.
Facilitates the Welcome Aboard Presentation.
Facilitates professional code of conduct training.
Culture and Core Values
Always demonstrates commitment to the Company’s values, beliefs, goals and initiatives.
Consistently upholds our Core Values and the Culture Essentials.
Promotes a culture of safety, compliance, transparency, care and trust through the lens of diversity, equity and inclusion. Serves as a role model.
Acts as a Company representative and always portrays a positive image of Holland America Line to all guests and fellow teammates onboard and ashore.
Always maintains professional, effective, and motivated working relationships across all functions. Deals with feedback positively and strives for continuous improvement.
Fosters teammates wellbeing, actively engages and supports onboard activities that strive to enhance it.
Promotes a harassment-free environment at all times.
Maintains the confidentiality of sensitive information at all times.
Safety and Compliance
Monitors shipboard operations to ensure they are in compliance with HR Policies and Procedures, Global HESS, MLC 2006, relevant Fleet Regulations and other applicable internal, external, and governmental regulations at all times; promptly reports any deficiencies to the Captain.
Provides guidance and coaching to managers and team members, and immediately addresses non-conformities and reports them to the Captain.
Always promotes and advocates the Company’s Global HESS culture and programs.
Skills, Knowledge & Expertise
Requires Bachelors or master’s degree/diploma in Human Resources or related field.
Minimum 5-year experience in progressive HR management positions showing growth in responsibility, including managing a team.
Able to demonstrate a solid track record of working in a number of different HR disciplines preferably in a large and complex organization.
Leadership, training, and organizational skills demonstrated through past experience.
Experience of managing complex employee relations cases and change management programs.
Experience of mediation and/or facilitation and the ability to gain mutually acceptable outcomes
Prior shipboard experience preferable
Knowledge of Maritime industry regulations, laws and MLC 2006 preferable.
Marlins score of 90 and above.
Ability to develop professional relationships and establish credibility quickly.
Able to provide authoritative advice on complex workforce issues and demonstrate advanced influencing/negotiating/presentation skills.
Strong analytical management skills Commitment to follow established policies and procedures.
Able to work independently in order to perform objective audit and reporting tasks.
Able to work well and communicate sensitive and contentious information on complex HR issues to team members in all functions.
Ability to multi-task and handle constantly changing priorities.
Ability to keep information confidential at all times.
Excellent communication and interpersonal skills including written and verbal English communication.
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.
Working knowledge of database programs and the ability to work with these types of programs proficiently
This is an exciting role for those interested in working on a cruise ship.
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