We are seeking a dynamic, personable, and sales-driven Front Desk Administrator & Lead Conversion Specialist to be the first point of contact for our med spa. This role combines exceptional customer service with strong sales skills, focusing on converting inquiries into booked appointments and long-term clients. The ideal candidate thrives in a fast-paced environment, builds rapport easily, and is motivated by performance goals.

Client Experience & Front Desk Operations

• Greet and welcome clients in a warm, professional manner
• Manage front desk operations, including check-in/check-out and appointment scheduling
• Answer phones, respond to texts, emails, and online inquiries promptly
• Maintain a clean, organized, and inviting reception area

Lead Conversion & Sales

• Respond to inbound leads (calls, website, social media, SMS) with urgency and professionalism
• Educate potential clients on services, pricing, and promotions
• Convert inquiries into booked consultations and treatments
• Follow up with leads to nurture and close sales
• Recommend additional services and memberships based on client needs
• Track and manage leads using CRM or booking software

Administrative Duties

• Maintain accurate client records and intake forms
• Process payments and handle financial transactions
• Support daily operational flow and provider schedules
• Assist with inventory tracking and retail product sales

Team Collaboration

• Work closely with providers to optimize schedules and client experience
• Communicate client needs and preferences to clinical staff
• Participate in team meetings, training, and performance reviews

• 1+ years of front desk, customer service, or sales experience (med spa, aesthetics, or wellness industry preferred)
• Proven ability to convert leads into sales
• Strong communication and interpersonal skills
• Comfortable discussing pricing, packages, and upselling services
• Highly organized with strong attention to detail
• Experience with booking systems/CRM (e.g., Mindbody, Zenoti, AestheticsPro) is a plus

• Sales-oriented with a goal-driven mindset
• Friendly, confident, and professional demeanor
• Strong multitasking and problem-solving abilities
• Ability to handle objections and close sales effectively
• Passion for aesthetics, skincare, and wellness

• Hourly base pay + sales Bonus
• Employee discounts on services and products
• Opportunities for growth within the company
• Ongoing training and development

• Lead response time
• Conversion rate (inquiry → booked appointment)
• Show rate and rebooking rate
• Retail and service upsell revenue
• Client satisfaction and retention