Job Description

Join the Dee Cramer Team! We are hiring a Dispatcher on our Service Team.

Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys being the steady, confident voice customers rely on? Dee Cramer is looking for a Service Dispatcher to support our commercial HVAC service division. This role is the central hub of our service operations, keeping technicians moving, customers informed, and our workflows running smoothly. If you like variety, teamwork, and the satisfaction of keeping things on track, this may be the job for you.

What You'll Do

You'll be the go-to person for coordinating HVAC service support for our customers and dispatching support to our field technicians. Your day will include:

• Answering the customer phone line, collecting information on services needed to identify best course of action
• Daily dispatching of technicians to service calls and adjusting schedules as needed
• Reviewing technician work summaries, ensuring all work order details are complete
• Forecasting and scheduling work based on weather, workload, and priorities
• Ordering parts when necessary
• Serve as a liaison between our Account Managers and Field Technicians on status of service work orders

What You Bring

We're looking for someone who is detail-oriented, organized, and customer focused. We are looking for someone with the following qualifications:

• High school diploma or equivalent
• 2+ years of customer service experience
• Dispatching or call center experience is a plus
• HVAC industry experience is strongly preferred
• Familiarity with Sage Timberline or Tech Tool is helpful
• Strong communication skills, multitasking ability, and comfort in a fast-paced environment is required

Why Dee Cramer?

As a third generation, family-owned company founded in 1937, we've spent nearly a century building a reputation rooted in craftsmanship, integrity, and genuine care for people. When you join Dee Cramer, you become part of a team that supports one another, celebrates growth, and takes pride in delivering exceptional work. We invest in tools and technology, provide opportunities to learn and advance, and foster an environment where your contributions truly matter. People choose to build their careers here because they feel valued, respected, and part of something meaningful.

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