Customer Service Representative Job at TPI Global Solutions, Davie, FL

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  • TPI Global Solutions
  • Davie, FL

Job Description

Job Title: Customer Service Representative (CSR)

Location: Davie, FL

Duration: 12+ Months Contract with possible Extension

Job Summary

Serve as the primary point of contact for customers in the Arbitration Hub, providing timely support, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

  • Handle customer queries via phone, chat, and email
  • Manage issues from identification to resolution
  • Coordinate with internal teams for escalations
  • Maintain accurate documentation and track issue status
  • Build customer relationships through problem-solving and guidance

Requirements

  • 1–2 years of customer service experience
  • Strong communication skills
  • Ability to multitask and stay organized
  • Calm under pressure
  • Spanish proficiency preferred

Job Tags

Contract work

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