Job Description

Position Summary

A well-established service-based company is seeking a Customer Service Representative to serve as the primary point of contact for customers via phone, email, and in-person interactions. environment.

Key Responsibilities

• Greet customers professionally in person and over the phone
• Maintain courteous and effective communication through phone, email, and mail
• Answer incoming calls and route them to the appropriate department or team member
• Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution
• Handle customer complaints through phone, email, mail, or online platforms
• Assist customers with placing orders, processing refunds/exchanges, and collecting payment details
• Input and update customer account information in the company’s internal scheduling/customer management system
• Cancel, upgrade, or adjust customer accounts as needed
• Educate customers on services, promotions, and special offers
• Support sales efforts by recommending services based on customer needs
• Maintain accurate documentation of customer interactions, accounts, and service records

Qualifications & Requirements

• High school diploma or equivalent required
• Minimum 1 year of office administration education or relevant work experience
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint
• Experience with multi-line phone systems or ability to learn quickly
• Excellent phone etiquette and customer service skills

Job Tags

Similar Jobs