Customer Service Representative Job at Insight Global, Deerfield Beach, FL

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  • Insight Global
  • Deerfield Beach, FL

Job Description

Job Overview:

Insight Global is seeking an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This role will be located in Deerfield Beach, Florida.

Responsibilities Include The Following:

  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts

Must Haves:

  • 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Job Tags

Work at office, Flexible hours

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