Job Description

Company Description

Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry.

Job Posting External

Job Duties

Develop user-centric content and communication consistency (displays, manuals, labels etc.) throughout the organization. As the resident wordsmith, work cross functionally with a variety of roles including researchers, engineers, training, marketing, and product safety to help ensure connective language and a unified voice.

• Content Creation and Information Design - Conceptualize, write, and edit difficult content by leveraging expertise in user experience design, design thinking, product strategy and writing. Create intuitive instructions and in-product messaging for users. Understand and incorporate corporate content strategy, brand positioning, and terminology into all content. Lead projects to enhance clarity and usability of product experiences. Develop understanding of product operation, design intent, approval processes, and requirements needed for translations.
• Information Gathering and Examination - Work with global stakeholders to address the needs of global audiences and meet approved market regulatory standards. Examine and understand operation to create accurate information and instruct safe operation. Develop and reorganize existing content as features and updates are added.
• Task Management, Tracking and Approval - Utilize software (Adobe WorkFront) to track task and project progress. Prepare and present work to cross-functional teams to obtain feedback and approval. Follow development process using organizational structure to support content completion.
• Content Support and Accuracy - Enhance knowledge of design software tools to develop, organize, and manage information. Maintain a strong working knowledge of structured and unstructured content for static and dynamic delivery, metadata, and taxonomies. Ensure consistency across content and various output media. Perform other duties as assigned.

Minimum Qualifications

• Bachelor degree in English, Communication Design, Technical Writing, or related (OR High School Diploma/GED with 12 years of related work experience)
  2 years related experience
• Strong writing skills exhibited by work samples (Include portfolio link with application)
• Strong attention to detail, organizational skills, and commitment to quality
• Proficient with computers, ideally experience with Mac
• Proficient in Adobe InDesign and other relevant design tools
• Reliable transportation to travel locally between company locations during scheduled workday
• Ability to occasionally travel with overnight stays (0-5%)
• Ability to handle physical and mental demands akin to most office positions: prolonged periods of sitting; prolonged use of computer/keyboard; infrequent lifting, walking, and climbing stairs; occasional use of office equipment
  
   

Preferred Qualifications

• Figma software experience
• Content Management software experience
• Familiarity with project management platform, ideally Adobe Workfront
• Familiarity with Illustrator, InCopy

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

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