Client Support Specialist Job at Grant Cardone Enterprises, Aventura, FL

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  • Grant Cardone Enterprises
  • Aventura, FL

Job Description

RESPONSIBILITIES

  • Conducts on-boarding calls for new corporate clients on company online university platform
  • Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
  • Keeps accurate data and notes in the CRM database for client information and details
  • Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
  • Learns company content in order to correctly coach clients on the material
  • Participates in company events that host corporate clients
  • Answering all inbound phone calls to the company
  • Moderating events online for the company

SKILLS & QUALIFICATIONS

  • High school diploma or GED preferred
  • Professional phone skills
  • Sales experience a plus
  • Experience in previous customer support role
  • Strong written and verbal communication skills
  • Positive attitude and desire to help others
  • Competent problem solver
  • Technical aptitude with the ability to learn software programs
  • Ability to type around 40 words per minute, (wpm)
  • Experience with Google Drive, Sheets, and Docs
  • Experience with HubSpot or other customer relationship management software, a plus
  • Computer software skills including Microsoft Office, Google Suite and Mac operating systems

Job Tags

Work at office

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