CISCO/Avaya Communications Architect Job at Prosum, Los Angeles, CA

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  • Prosum
  • Los Angeles, CA

Job Description

Unified Communications Engineer / Architect

Pay Range: $45/hour to $78/hour

Los Angeles, CA (Hybrid/Onsite as needed) | Full-Time

We’re seeking a highly experienced Unified Communications Engineer / Architect to lead the design, deployment, and support of an advanced AI-powered contact center environment within a healthcare setting.

This is a strategic, hands-on role for someone with deep expertise in telephony, SIP, and contact center architecture who thrives in complex enterprise environments.

What You’ll Do

  • Lead end-to-end design, deployment, and support of a large-scale AI-driven contact center
  • Architect and manage enterprise voice infrastructure (telephony, SIP, WAN, wireless)
  • Serve as a technical SME across multiple projects, guiding engineering and development teams
  • Drive the department's strategy, roadmaps, and long-term architectural planning
  • Partner with stakeholders to improve processes, workflows, and system performance
  • Troubleshoot complex issues, perform root cause analysis, and implement solutions
  • Oversee disaster recovery planning, testing, and execution
  • Mentor engineers and provide technical leadership across teams
  • Develop technical documentation, white papers, and architecture standards
  • Ensure seamless integration of internal and external communication systems

What You Bring

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • (or equivalent experience)
  • 12+ years of IT or enterprise technology experience
  • 5+ years in a technical leadership or architecture role
  • Deep expertise in telephony, SIP, and contact center technologies

Technical Expertise

  • Strong experience with Nortel, Avaya, and Cisco Unified Communications systems
  • Hands-on knowledge of:
  • Voice network infrastructure design & support
  • PRI / SIP trunking, routing, and number planning
  • Contact center platforms and architecture
  • WAN circuits and telecom integrations
  • Experience working with service providers (e.g., AT&T)
  • Proven ability to manage capacity planning, performance, and scalability

What Sets You Apart

  • Strategic thinker with strong architecture and roadmap planning experience
  • Ability to lead cross-functional teams in a matrixed environment
  • Strong problem-solving and analytical skills
  • Excellent communication skills with both technical and business stakeholders
  • Experience in healthcare environments is a plus

Why Join Us?

  • Play a key role in building and modernizing a next-generation contact center
  • Work on high-impact initiatives that support critical healthcare operations
  • Collaborate with a mission-driven organization focused on innovation and excellence

Job Tags

Full time

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