Job Description

Unified Communications Engineer / Architect

Pay Range: $45/hour to $78/hour

Los Angeles, CA (Hybrid/Onsite as needed) | Full-Time

We’re seeking a highly experienced Unified Communications Engineer / Architect to lead the design, deployment, and support of an advanced AI-powered contact center environment within a healthcare setting.

This is a strategic, hands-on role for someone with deep expertise in telephony, SIP, and contact center architecture who thrives in complex enterprise environments.

What You’ll Do

• Lead end-to-end design, deployment, and support of a large-scale AI-driven contact center
• Architect and manage enterprise voice infrastructure (telephony, SIP, WAN, wireless)
• Serve as a technical SME across multiple projects, guiding engineering and development teams
• Drive the department's strategy, roadmaps, and long-term architectural planning
• Partner with stakeholders to improve processes, workflows, and system performance
• Troubleshoot complex issues, perform root cause analysis, and implement solutions
• Oversee disaster recovery planning, testing, and execution
• Mentor engineers and provide technical leadership across teams
• Develop technical documentation, white papers, and architecture standards
• Ensure seamless integration of internal and external communication systems

What You Bring

• Bachelor’s degree in Computer Science, Engineering, or related field
• (or equivalent experience)
• 12+ years of IT or enterprise technology experience
• 5+ years in a technical leadership or architecture role
• Deep expertise in telephony, SIP, and contact center technologies

Technical Expertise

• Strong experience with Nortel, Avaya, and Cisco Unified Communications systems
• Hands-on knowledge of:
• Voice network infrastructure design & support
• PRI / SIP trunking, routing, and number planning
• Contact center platforms and architecture
• WAN circuits and telecom integrations
• Experience working with service providers (e.g., AT&T)
• Proven ability to manage capacity planning, performance, and scalability

What Sets You Apart

• Strategic thinker with strong architecture and roadmap planning experience
• Ability to lead cross-functional teams in a matrixed environment
• Strong problem-solving and analytical skills
• Excellent communication skills with both technical and business stakeholders
• Experience in healthcare environments is a plus

Why Join Us?

• Play a key role in building and modernizing a next-generation contact center
• Work on high-impact initiatives that support critical healthcare operations
• Collaborate with a mission-driven organization focused on innovation and excellence

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