Job Description

SCOPE/GENERAL PURPOSE OF JOB:

This position will analyze internal and client information to improve business processes and strategies as well as manage process improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Project Management and Meeting Facilitation

• Lead and facilitate cross functional teams to define business strategies and requirements to translate into actionable tasks
• Understand internal and client needs to effectively manage projects

Data Analysis

• Collect and validate data for internal and client projects
• Analyze process, volume and financial information and effectively communicate key findings

Process Mapping

• Assess and collaborate with key stakeholders to develop current and future state process flowcharts

Process Improvement

• Use continuous process improvement techniques to streamline and automate workflows
• Effectively incorporate data analysis, project management and AI tools to streamline work product development
• Proactively examine the impact of process changes on the organization

Data Visualization

• Effectively summarize process findings into visuals and documents for internal and client projects
• Produce high-quality deliverables, ex. data charts, information summaries, flowcharts, organizational charts, recommendations, project updates and presentations
• Develop KPIs and dashboards

• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree (Industrial Engineer with focus on business processes), Business Analyst, or equivalent
• 2+ years of experience preferred but not a requirement
• Healthcare experience preferred but not a requirement
• Experience managing multiple projects

QUALIFICATIONS:

Technical Skills

• Intermediate to advanced Microsoft Excel proficiency
• Experience with programming is preferred but not required (ex. SQL, Python)
• Experience with dashboard development is preferred but not required (ex. PowerBI, Tableau)
• Experience with process flow software is preferred but not required
• Experience with project management software is preferred but not required

Business Skills

• Strong knowledge of business process/lifecycle management principles, theories, and concepts.
• Strong data and process analytical skills
• Strong project management skills with flexibility to manage multiple projects from a variety of internal staff and external clients
• Strong critical thinking and active listening skills
• Ability to use independent judgment to identify root causes of problems and develop solutions
• Self-starter and proactive with project assignments
• Effective time management skills
• Ability to maintain the confidentiality of sensitive information

Communication Skills

• Strong verbal and written communication and presentation skills to accurately document and report findings to a variety of audiences
• Strong interpersonal skills to collaborate with employees, leadership, and clients.
• Professional demeanor 

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