Job Description

About MD Squared:

MD Squared Property Group is a leader in providing top tier property management services, specializing in managing both rental and condominium buildings throughout New York.We pride ourselves on our hands-on, responsive approach and our commitment to building strong relationships with clients and tenants. Challenging the status quo of how we manage properties includes changing the way we hire and develop our managers and staff.

Account Executive, Condo/Coop

The Account Executive, Condo/Coop is responsible for overseeing a portfolio of condominium and cooperative buildings while providing leadership and guidance to the property management team. This role combines senior-level property management with people management and strategic oversight to ensure strong building operations, client satisfaction, and team performance.

The Account Executive, Condo/Coop serves as a senior point of contact for boards and ownership, supports property managers in their portfolios, and helps ensure consistent processes, service standards, and operational excellence across the condo/coop portfolio.

Key Responsibilities

Portfolio Leadership

• Oversee a portfolio of condominium and cooperative properties, ensuring high-quality management and service delivery
• Serve as a senior escalation point for boards, owners, and internal team members
• Maintain strong relationships with board members and ownership, ensuring proactive communication and partnership
• Guide managers on complex building matters including governance, financials, capital projects, and compliance

Team Management

• Lead and manage Condo/Co-op Property Managers and Assistant Property Managers
• Lead weekly meetings with each Property Manager as well as weekly team-wide condo/coop (“L10”) meetings
• Provide coaching, mentorship, and professional development for team members
• Conduct regular check-ins, performance management, and support career growth
• Support hiring, onboarding, and training of new property management team members

Operational Oversight

• Ensure consistent execution of property management processes and best practices across the condo/coop portfolio
• Monitor building operations, vendor management, maintenance planning, and capital improvement projects
• Partner with accounting and leadership to ensure strong financial oversight, budgeting, and reporting

Client Relationship Management

• Maintain strong relationships with board members and ownership groups, including regular check ins to provide consistent customer service
• Attend key board meetings as needed and support managers in board communications
• Ensure client concerns and escalations are handled promptly and professionally

Strategic Support

• Help develop and implement management standards, operational processes, and service improvements
• Partner with leadership across departments to ensure alignment and collaboration
• Identify opportunities to improve building operations, client satisfaction, and team efficiency

Measurables & Success Metrics

Success in this role will be measured using the following criteria:

Client Satisfaction

• Minimal escalations from boards or ownership to senior leadership
• Strong board relationships and retention of managed buildings

Team Leadership

• Property Managers supported with clear guidance, coaching, and accountability
• Regular team meetings and consistent communication rhythms

Operational Execution

• Buildings operating smoothly with strong vendor management and proactive maintenance planning
• Compliance with company processes, reporting standards, and internal systems

Portfolio Performance

• Financials, budgets, and building operations managed effectively
• Strong collaboration across management, accounting, and leadership teams

Qualifications

• 7+ years of residential property management experience, with significant experience managing condominiums and cooperatives
• Prior people management experience , including managing property managers or similar roles
• Strong experience working directly with boards and ownership groups
• Excellent communication and relationship management skills
• Strong organizational and operational leadership abilities
• Ability to manage complex building issues while supporting and mentoring team members

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